Dutchess DUT/TXW-2025 Flat Grill 20" x 25" 220V (Tortilla Warmer)

All products are covered with a Standard Manufacturer's Warranty, which varies from 1 Year up to 5 Years for Parts and Labor.

We offer an extended warranty provided by a 3rd part company CPS.

Contact us to get more information.

Call: 386-260-5002

Free Domestic Commercial Delivery and Customer Pickup (Warehouse)

We offer FREE delivery on selected equipment to any business within the 48 States of America. Except Hawaii, Alaska, Puerto Rico & Canada.

Free Shipping to Businesses Address

Free Shipping promotions are valid for the 48 States of the United States only and do not apply to shipments to Hawaii, Alaska, Puerto Rico & Canada. 

Do you ship to a non-business address?

Yes, we ship to both residential and business addresses.
Please note the fees applied for residential addresses and freight accessories.

Below are the rates:

Residential Address:   $75
Liftgate Service:          $75
Inside Delivery:           $50

How to change a delivery address?

Please contact our customer support team to manually update the information. Note, that once the item is shipped we will not be able to update the delivery address. 

How many days to receive an order?

We process orders in 1-2 business days, it may take 4-7 days for the package to get delivered depending on the freight company. 

Freight DamageThe consignee MUST check the cargo and if any damage is on the pallet, or packaging, refuse the cargo before signing the Bill of lading. If there are any signs of damage or issues with the shipment make sure to note it on the Proof of Delivery (POD).

Freight damages must be reported to us within 48 hours from the receipt date. Make sure to provide type of damage, piece count, model number, and include some pictures when getting in contact with us to claim freight damages.

Freight delivery Incomplete or re-routingIf the carrier cannot complete the delivery for missing contact, wrong address provided, or any other reason, the customer will be charged a 25% restocking fee and all shipping return costs (full pricing quoted by the carriers). If the customer wants to change the delivery address, all the re-routing or re-consignments, storage, and related fees will be charged to the customer. 

It is important to communicate with our support line if any shipping or delivery issue arise. 

How to return an item?

We accept the return of a product that is not used, non-customized of up to 7 days from the receipt of order. Returns after 7 days  are not accepted.  Items must be returned unused, in original packaging Custom built products such as ranges with special options or built to order products cannot be canceled or returned as these will be custom built to order specifically for you. You will be sent a Special Order disclaimer to approve if your equipment is non-returnable.   We cannot accept returns of used or damaged equipment.  

Refusal of damaged shipment is not considered a return, please refuse any shipment that arrives with unacceptable damage

Return shipping should be paid by buyer unless it is refused due to damage. If your product arrived crated, it must be returned crated in order to ensure that it arrives safely. Free shipping offers do not apply to return shipping. Performance issues must be remedied through a warranty and shall not be used as a basis for non-payment. All equipment should be inspected for damage and if the damage is found, refuse it.

Return process:

1. You let us know that you would like to make a return.
2. We provide you with an Return Authorization (RA) Number and the warehouse address where the item will be restocked.
3. You ship the product back in its original packaging along with the RA number written on the shipment
4. The item arrives in the warehouse and is inspected upon arrival
5. You are refunded back to the original payment method used to make your purchase

You will be refunded your product purchase price minus the original shipping cost and the restocking fee which can range from 25% - 35% depending on the product purchased

Special Order and Built-to-Order Equipment

Special Order or built-to-order items that are not stocked are not returnable as these items will have been made specifically for you. We ask that any buyers be sure of their purchase before they buy, as returns or cancellations would be expensive and impractical. Please take measurements and review the specs of your item before you order.

COM (change of mind) Return Policy

The product must be unopened and in brand-new condition, with the return to be organized by the customer. Once received and verified to be in the condition specified, the refund is only of the item value minus 25% - 35% restocking fee (not including initial shipping). An additional return charge, which is the same cost as that of initial shipping, will be deducted from the refund on returns due to a delivery failure caused by customer error. For the health and safety of our staff and other customers, we cannot accept personal-use items returns.

When can I get my refund?

As soon as the returned item is received, a special team will evaluate the item to assess the restocking fee amount. We process refunds within 3-5 business days from the date the item is received.